Return, Exchange & Refund Policy
At Kanak Taara Jewels, every piece is thoughtfully curated and quality-checked before it reaches you. We take immense pride in our craftsmanship and want you to feel confident and delighted with your purchase.
However, if something isn’t quite right, we’re here to assist you with grace and fairness.
Return Eligibility
You may request a return or exchange if:
The product is damaged during transit
You receive an incorrect item
The product has a genuine manufacturing defect
To be eligible:
The request must be raised within 48 hours of delivery
The product must be unused, unworn, and in original packaging
All tags, boxes, and invoices must be intact
- You must record an unboxing video to verify the defect
Non-Returnable Items
Due to hygiene and safety considerations, the following items are not eligible for return or exchange:
Earrings (for hygiene reasons)
Items purchased during clearance or sale
Customised or personalised jewellery
Products damaged due to misuse or improper handling
- Products damaged due to misuse or improper handling by customer
As a brand committed to quality, we encourage customers to review product details carefully before purchase.
Exchange Policy
If your return request is approved:
You may choose to exchange the item for another product of equal or higher value (price difference payable).
Exchanges are subject to product availability.
We aim to process exchanges within 5–7 business days after receiving and inspecting the returned item.
Refund Policy
Refunds (if applicable) will be processed under the following conditions:
Approved returns due to damage or incorrect shipment
Order cancellation within the permitted cancellation window
Refund timelines:
Prepaid orders: Refunded to the original payment method within 5–10 business days after approval
COD orders: Refunded via bank transfer after receiving bank details
Shipping charges (if applicable) are non-refundable unless the error was on our part.
Reverse Pickup & Return Shipping
In case of damaged or incorrect items, Kanak Taara Jewels will arrange a reverse pickup wherever serviceable.
If reverse pickup is unavailable in your area, customers may be requested to ship the product back. Reimbursement of courier charges will be reviewed on a case-by-case basis.
Returned products must be securely packed to prevent transit damage.
Cancellation Policy
Orders may be cancelled within 24 hours of placing the order or before dispatch (whichever is earlier).
Once dispatched, cancellations are not permitted.
Important Notes
Minor color variations may occur due to lighting and screen differences.
Slight irregularities are natural in handcrafted or oxidised jewellery and are not considered defects.
Products showing signs of wear, perfume exposure, water damage, or tampering will not qualify for return.
Our Promise
Kanak Taara Jewels stands for elegance, authenticity, and trust.
Every concern is handled with care and respect, because your satisfaction matters deeply to us.
For return or exchange assistance, please contact:
📧 kanaktaarajewels@gmail.com